CUSTOMER SERVICE AGENT

Pay: $15 per hour

About the Role

Join the #1 Customer Experience Team in the Omaha Metro Area with the H+H Group as a Customer Service Agent. You will work in a fun, positive environment handling incoming phone calls, including setting reservations and providing general assistance for our Service Department Customers.

Responsibilities

• Complete incoming and outgoing phone calls to confirm customer reservations and provide service reminders.
• Update customer information in programs.
• Assist customers with past service history reports.

Schedule

• Monday - Friday: 7am–4pm, 8am–5pm, or 9am–6pm (rotating shifts).
• Rotating Saturdays (every 3rd Saturday): 7am–1pm. If working a Saturday, you will work an 8am–7pm shift one day during that week.

Requirements

• High school diploma or equivalent is required.
• Excellent communication and customer service skills.
• High energy partnered with a positive attitude.
• Ability to multi-task, prioritize, and manage time effectively.
• Detail-oriented.
• Desire to grow, learn, and advance within the company.

About H+H Central Support – Customer Experience Team

• Recognized as one of the Best Places to Work in Omaha.
• Office located in the heart of Aksarben Village (walking distance to UNO).
• Business casual attire (jeans allowed).
• Secure access to covered parking garage.
• Daily games for cash prizes based on performance.
• Career growth plan available.
• Quarterly team outings.
• Team vision meetings.
• Vibe Check Wall.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Long-Term Disability
• Life Insurance
• Accident Coverage
• Critical Illness
• Flexible Spending Account
• 401k with Company Match

Company-Provided Benefits

• H+H Paycheck Safety Net (Short-Term Disability)
• H+H Paid Group Life Insurance ($15,000)
• H+H Paid Maternity Leave
• H+H Parental Bonding Leave
• Employee Assistance Program
• Paid-Time Off (PTO): PTO accrual during first year
• 6 Paid Holidays, without a waiting period
• Paid bereavement leave available

Discounts

• Vehicle Purchase
• Parts & Service
• Detailing
• H+H Shine Shop Appearance Shop

Leadership Development Program

• R.O.A.D Academy (Real Talk, Optimism, Awareness, Dare)
• Includes 1x1 Coaching
• Includes a Monthly Masterclass

Causes We Care About

• American Heart Association
• Avenue Scholars
• Boys & Girls Club of the Midlands
• Nebraska Humane Society
• Open Door Mission
• Support Omaha Metro High Schools
• Project Harmony
• H+H Driving Good Foundation

About the H+H Group

We are a company that provides a Best-in-Class experience that includes and respects the diversity within our company and client base. Best-in-Class is our mission for all customer and associate experiences at H+H. We achieve this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level.

H+H has been family-owned and operated since 1930 and has had the privilege to serve the Omaha, Nebraska communities. H+H offers career opportunities with the following brands: Chevrolet, KIA, BMW, MINI, Jaguar, Land Rover, Chrysler, Dodge, Jeep, and RAM.

A post-offer driving/criminal background check, as well as a drug screen, will be required.