Customer Service Agent

About the role

Addison Group is hiring on behalf of our client, a growing transportation and logistics company experiencing continued expansion. As their delivery business grows, they are adding customer-focused professionals to support a high-volume operation while providing exceptional service throughout the delivery process.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and internal ticketing systems.
• Provide shipment status updates, delivery scheduling assistance, and appointment coordination.
• Investigate and resolve delivery concerns by partnering with internal departments and external vendors.
• Handle customer escalations with professionalism while identifying effective solutions.
• Maintain accurate documentation of customer interactions and shipment updates.
• Manage multiple tasks simultaneously while maintaining a high level of accuracy.
• Process customer requests efficiently and meet established productivity and quality goals.
• Deliver a positive customer experience on every interaction.

Requirements

• A high school diploma or equivalent required.
• Minimum of one year of customer service or call center experience.
• Logistics, transportation, airline, or supply chain experience is a plus.
• Proficiency with Microsoft Outlook and Excel.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Comfortable working in a fast-paced, high-volume environment.
• Able to multitask, prioritize, and remain organized.
• A positive attitude with a strong work ethic and desire to exceed expectations.

Qualifications

• A high school diploma or equivalent required.
• Minimum of one year of customer service or call center experience.
• Logistics, transportation, airline, or supply chain experience is a plus.
• Proficiency with Microsoft Outlook and Excel.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Comfortable working in a fast-paced, high-volume environment.
• Able to multitask, prioritize, and remain organized.
• A positive attitude with a strong work ethic and desire to exceed expectations.

Benefits

• This position is eligible for medical, dental, vision, and 401(k).