Customer Service Agent / Legal Services Support for Legal Services Company

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Key Requirements (Must-Haves)

• Language Proficiency: Native or near-native English fluency with an exceptionally clear, confident, and professional phone presence.
• High-Volume Call Experience: Proven success handling heavy inbound call volumes (150 to 280 calls per day during peak periods) without sacrificing quality or composure.
• Technical Proficiency: Hands-on experience with Pipedrive (or a similar CRM), Aircall (or a similar cloud phone system), and the Microsoft Office Suite (Outlook and Teams).
• Professional Background: Prior experience in high-volume inbound intake, legal/medical booking, or professional services support.
• No Legal Background Required: We will train you on the specifics; we value your intake and customer service superpowers above all else.

Nice-to-Haves

• Prior experience or exposure working within a legal support or law firm environment.

What to Expect

Note: Only shortlisted candidates will be contacted. Your first 30-60-90 days at LTVplus will include:

• Training for 8 hours, Monday through Sunday from 8:30 AM to 5:30 PM ET.
• Work type: Full-time
• Department: Customer Service
• Division: APAC
• Location: Philippines/Metro Manila/Makati