Customer Service Agent - Kona - Part-Time (5k Sign-On Bonus)

About the role

Hawaiian Airlines is seeking a dynamic and enthusiastic individual to join our customer service team. You will be responsible for greeting and assisting guests with travel needs, ensuring compliance with FAA, company, and airport regulations, and performing various tasks in the lobby, gate, and baggage areas.

Responsibilities

• Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights)
• Receive, unloads, unpacks, checks, and identifies all incoming material
• Sell tickets, process ticket changes, create and book reservations
• Ensure FAA, Company and airport regulations are followed
• Enforce safety/security measures and protect sensitive zones
• Check and correct airport reports and other documents
• Implement standard procedures during overbooked, irregular flights and denied boarding situations
• Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers
• Identify and escalate issues as required
• Perform other related duties as required

Requirements

• Possess computer skills with the ability to learn and use new software applications
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
• Able to meet the physical demands of the position, which includes the ability to lift up to 70 lbs occasionally and up to 50 lbs frequently
• Able to bend, stoop, squat, reach and grasp
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Flexible to work varied shifts including nights, weekends, and holidays
• Able to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Authorized to work in the U.S.

Preferred

• Previous airline experience
• Customer service experience in the hospitality industry

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Pay Details

Starting Rate: USD $16.24/Hr. Sign-On Bonus Available: $2,500 paid out at 60 days and $2,500 paid out at 6 months Total Rewards: Includes Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits, free stand-by travel privileges, comprehensive well-being programs, generous 401k match program, annual bonus plans, and generous holiday and paid time off.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off

Airport SIDA Badge Requirements

Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Failure to do so will result in termination.

Regulatory Information

Equal Employment Opportunity Policy Statement: We prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.