Customer Service Agent - Kahului - Part-Time (5k Sign-On Bonus)

About the role

Hawaiian Airlines is seeking a team member to join our customer service team. This role involves greeting and assisting guests with travel needs, performing various tasks in the lobby, gate, and baggage areas, and responding to guest inquiries.

Responsibilities

• Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights)
• Receive, unloads, unpacks, checks and identifies all incoming material
• Sell tickets, process ticket changes, create and book reservations
• Ensure FAA, Company and airport regulations are followed
• Enforce safety/security measures and protect sensitive zones
• Check and correct airport reports and other documents
• Implement standard procedures during overbooked, irregular flights and denied boarding situations
• Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers
• Identify and escalate issues as required
• Perform other related duties as required

Requirements

• Possess computer skills with the ability to learn and use new software applications
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
• Able to meet the physical demands of the position, which includes the ability to lift up to 70 lbs occasionally and up to 50 lbs frequently
• Able to bend, stoop, squat, reach and grasp
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
• Flexible to work varied shifts including nights, weekends, and holidays
• Able to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.

Qualifications

• Previous airline experience
• Customer service experience in the hospitality industry

Skills

• Computer skills
• Interpersonal and communication skills
• Listening skills
• Physical demands
• Driver's license
• Communication in English
• High school diploma or equivalent
• Age 18+
• Authorization to work in the U.S.

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Pay

Starting Rate: USD $16.24/Hr.
Sign-On Bonus Available: $2,500 paid out after 60 days and $2,500 paid out after 6 months

Regulatory Information

Equal Employment Opportunity Policy Statement
Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable laws and regulations regarding non-discrimination in employment and ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

Government Contractor & Department of Transportation (DOT) Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of certain drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply

Application deadline: 7:00 PM Pacific Time on 7/9/2026

FLSA Status

Non-Exempt

Employment Type

Part-Time

Requisition Type

Frontline Regular/Temporary Regular

Location

Maui