Customer Service Agent - Kona - Part-Time (5k Sign-On Bonus)

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

About the role

As a member of the customer service team with Hawaiian Airlines, you will be engaging guests with care and creating remarkable experiences while assisting with travel needs. You will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is a union represented position.

Responsibilities

• Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment.
• Receive, unload, unpack, check and identify all incoming material.
• Sell tickets, process ticket changes, create and book reservations.
• Ensure FAA, Company and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Account for cash and credit card transactions.
• Check and correct airport reports and other documents.
• Implement standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers.
• Identify and escalate issues as required.
• Perform other related duties as required.

Requirements

• Possess computer skills with the ability to learn and use new software applications.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns.
• Ability to meet the physical demands of the position, which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently.
• Must be able to bend, stoop, squat, reach and grasp.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Flexible to work varied shifts including nights, weekends, and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Exposed body art, including exposed body piercing (other than a single pair of earrings) and tattoos, is unacceptable.

Preferred Qualifications

• Previous airline experience.
• Customer service experience in the hospitality industry.

Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Pay

Starting rate: USD $16.24 per hour.

Sign-on bonus available to external candidates only: $2,500 paid out at 60 days, $2,500 paid out at 6 months.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Schedule

Part-time, flexible shifts including nights, weekends, and holidays.

Additional Information

Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.