Customer Service Agent, Cross Functional (Part-Time)

About the role

We are excited to have you join our passionate team at Piedmont Airlines. Our mission is to provide industry-leading service to our customers and airline partners.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Maintain computerized passenger boarding systems
• Support customers with special needs, such as wheelchair assistance and unaccompanied minors
• Adjust customer flight itineraries and seat assignments as necessary
• Operate the Jetway and motorized service vehicles
• Unload and load baggage and cargo
• Park and guide aircraft
• Perform cabin maintenance tasks
• Collaborate with team members to ensure exceptional customer service and meet corporate objectives

Requirements

• Successfully complete the Customer Service Agent training course
• Able to lift up to 70 pounds
• Capable of working outdoors in various weather conditions

Qualifications and Competencies

• Completion of a training course
• Ability to meet company goals and customer expectations in a dynamic environment
• Effective communication skills
• Organizational and prioritization abilities
• Ability to multitask

Preferred Qualifications

• Previous airline experience
• Experience as a front-line customer service provider
• Basic computer skills

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting up to 70 pounds
• Assisting passengers with disabilities, including pushing wheelchairs

Job Qualifications

• Valid driver's license and clear driving record
• Clear 10-year Criminal History Records Check
• Pass a drug screen as required
• High school diploma or equivalent
• At least 18 years of age

Benefits

• Paid training
• Holiday pay
• 401(k) plan
• Vacation
• Family travel on the American Airlines network
• Medical and dental benefits

Pay

$12.00/hourly

Schedule

All shifts including weekends, nights, holidays, and/or irregular shifts