Customer Service Agent, Cross Functional (Part-Time)

About the role

We are seeking a motivated and reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is to assist passengers in boarding/disembarking flights, operate the Jetway, monitor computerized passenger boarding, and guide/park aircraft.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Maintain computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Requirements

• Successful completion of training course
• Able to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Able to organize, prioritize, and multitask

Qualifications and Competencies

• Previous airline experience preferred
• Previous employment as a front-line customer service provider preferred
• Basic knowledge of computer applications and programs preferred

Preferred Qualifications

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Job Qualifications

• Must have a valid driver’s license and clear driving record
• Must pass a 10-year Criminal History Records Check
• Must pass a drug screen as required
• Must provide proof of high school or GED completion
• Must be at least 18 years of age

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental benefits

Pay

$18.25/Hourly

Schedule

All shifts including weekends, nights, holidays and/or irregular shifts