Customer Service Agent, Cross Functional (Full-Time)

About the role

Piedmont Airlines is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft. This position reports to the General Manager.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Qualifications

• Successful completion of Customer Service Agent training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask
• Ability to lift seventy (70) pounds
• Ability to work outside in all weather conditions
• Valid driver's license and clear driving record
• Pass 10-year Criminal History Records Check and drug screen
• Proof of high school or GED completion
• Minimum 18 years of age

Preferred qualifications

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work environment

• Use of computers, telephones, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental coverage

Pay

Starting Rate $12.77/Hourly

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