Customer Service Agent, Cross Functional (Full-Time)

About the role

We are excited to have you join our passionate team at Piedmont Airlines. Our mission is to provide exceptional service to our customers and airline partners while fostering a supportive and dynamic work environment.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Maintain computerized passenger boarding systems
• Provide assistance to customers with special needs, including wheelchair arrangements and unaccompanied minors
• Modify customer flight itineraries and seat assignments as necessary
• Operate the Jetway and motorized service vehicles
• Unload and load baggage and cargo
• Park and guide aircraft
• Perform cabin maintenance tasks
• Collaborate with team members to ensure excellent customer service and meet corporate objectives

Requirements

• Successfully complete the Customer Service Agent training course
• Able to lift up to 70 pounds
• Capable of working outdoors in various weather conditions

Qualifications and Competencies

• Completion of a training course
• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Organizational, prioritization, and multitasking abilities

Preferred Qualifications

• Previous airline experience
• Previous front-line customer service experience
• Basic knowledge of computer applications and programs

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including pushing wheelchairs

Job Qualifications

• Valid driver's license and clear driving record
• Clear 10-year Criminal History Records Check
• Pass a drug screen as required
• Proof of high school or GED completion
• Minimum 18 years of age

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental benefits

Pay

$12.50/hourly

Schedule

All shifts including weekends, nights, holidays, and/or irregular shifts