Customer Service Agent, Cross Functional (Full-Time)

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department.

About the role

This position will report to the General Manager. The primary responsibility of the position is assisting passengers in boarding/disembarking flights, operating the Jetway, monitoring computerized passenger boarding, and guiding/parking aircraft.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Monitor computerized passenger boarding
• Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
• Change customer flight itinerary and seat assignments as required
• Operate the Jetway
• Load and unload baggage and cargo
• Operate motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Work together as a team to provide excellent customer service and meet corporate objectives

Job Qualifications and Competencies

• Successful completion of training course
• Ability to meet company goals and customer expectations in a high energy environment
• Effective communication skills
• Ability to organize, prioritize, and multitask

Preferred Qualifications

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment

• Use of computers, telephones, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

Requirements

• Minimum 18 years of age
• Proof of high school or GED completion
• Valid driver’s license and clear driving record
• 10-year Criminal History Records Check
• Drug screen as required

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Pay

Starting Rate $12.77/Hourly