Customer Service Advisor (Product Sales & Support Representative - CE Equipment)

About the role

If you’re passionate about building relationships, solving problems, and creating exceptional customer experiences, this is your opportunity to make an impact. As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day.

Responsibilities

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.

Requirements

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Tech & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.

Qualifications

• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Skills

• Strong communication and interpersonal skills.
• Technical aptitude and product knowledge.
• Customer service mindset.
• Teamwork and professionalism.

Benefits

• Average $80,000-$100,000+ your first year, with top earners well into six figures.
• Company truck, reinforcing company pride and representing the RDO brand.
• Training and development, as well as opportunities to grow within the organization.
• A comprehensive benefits package that supports your well-being.

Pay

• Average $80,000-$100,000+ your first year, with top earners well into six figures.

Schedule

• Flexible schedule to accommodate customer needs.