Customer Service Advisor (Product Support Specialist - CE Equipment)

About the Role

As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business.

Pay

Average $80,000-$100,000+ your first year, with top earners well into six figures. Guaranteed base salary plus commissions. Company truck provided.

Benefits

• Comprehensive benefits package that supports your well-being
• Training and development, as well as opportunities to grow within the organization
• Regular team-building events like company BBQs and outings

About RDO

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices, and entrepreneurism of our team members.

RDO Equipment Co. has a network of seven construction stores in the Southwest, home to some of the fastest-growing construction markets in the U.S. RDO supports many major contractors and companies in this region, all of whom benefit from the competent, experienced partnership our team members provide.

Responsibilities

• Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.

Requirements

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You’ll Love It Here

• A dynamic environment where no two days are the same
• A supportive team that’s as invested in your success as their own
• Opportunities to grow, learn, and lead in the industry
• Great culture with regular team-building events