Customer Service Advisor (Bilingual)

Role Overview As a Customer Service Advisor, you will be the first and last point of contact for customers, creating positive impressions and fostering loyalty. Your responsibilities include recommending oil change options and additional services using product knowledge, with comprehensive training provided to develop your communication and technical skills. You will learn about our products, services, and company policies to excel in customer interactions. Qualifications & Skills Ability to suggest services based on inspections and manufacturer guidelinesStrong interpersonal and communication skillsComfortable engaging face-to-face with customersWillingness to learn and grow professionallyPhysical ability to lift up to 50 pounds, stand for extended periods, and work in a non-climate-controlled environmentWillingness to be cross-trained as a top-side technicianProficiency in reading and understanding training materials, labels, and safety instructionsBilingual in English/Spanish preferred; fluency in English required Key Duties & Benefits Providing exceptional customer service and product recommendationsTraining to become an automotive technicianCompetitive pay, paid training, flexible schedule, and benefits including PTO, health coverage, dental, vision, and 401(k) matchingUniforms, tools, tuition assistance, and discounts on servicesOpportunities for career advancement within the company