Customer Service Advisor 1 - Canton

Summary

The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Canton Banking Center.

Responsibilities

• Foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance.
• Provide excellent customer service while identifying sales opportunities and performing account transactions.
• Recognize the immediate need of the Banking Center throughout the day and proactively provide support as needed.
• Build consumer and business relationship and promote Bank's products and services.
• Operate as a Customer Service Representative (CSR), open new deposit accounts, and connect with customers to determine their needs and make recommendations and referrals for products and services.
• Initiate outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers, and consistent promotion of bank products and services.
• Participate in community service opportunities in the specific community or market.

Essential Functions

• Model the standards of the Bank's Mission, Vision, and Pledge.
• Achieve production and referral goals through relationship development related activities including customer consultations, outbound telephone calls, business partner referrals, and onboarding calls.
• Communicate and partner effectively with branch staff and peers to promote a team environment.
• Set priorities by continually monitoring performance against the banking center goals by adjusting individual activities as needed to meet those goals.
• Execute consistent, outbound calling activities inside the banking center by utilizing customer lists.
• Promote bank products consistently and make appropriate business line referrals as defined by location goals.
• Educate bank team on uncovering opportunities to help advance financial wellness of customers.
• Support proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.
• Actively participate in regular staff meetings.
• Answer incoming telephone calls and any additional duties assigned to support the success of the Banking Center.

Skills and Requirements

• Proficient in Microsoft Outlook 365.
• Proficient computer skills are required and the ability to learn various Banking Software programs.
• Sound Mathematical and Analytical Skills.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Additional Information

• The wage range for the Customer Service Advisor position is $18.50 - $21.50 per hour and eligible for approved overtime and referral incentives.
• The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.
• WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products.
• WesBanco also offers 401(k) with employee match.