Customer Service Coordinator 1

Essential Duties and Responsibilities

• Answers inquiries from customers to provide follow-up for current or prospective customer orders.
• Affords assistance to Engineering and Sales to ensure customer needs are met on a timely basis regarding customer requirements.
• Receives, processes, and maintains signed customer purchase orders from the Sales department, releases, and forecasts these communications via computer (EDI/SAP), fax, or e-mail.
• Maintains SAP and customer modules/portals: Ford, GM, Stellantis, Tesla, and any Tier customers.
• Collaborates closely with production, shipping, material disposition (Raw material ordering), and scheduling to ensure customer orders are processed promptly.
• Reviews customer orders in SAP daily. Reviews customer changes and issues.
• Willing to learn and adapt to our changing customer environment/systems.
• Conducts a daily review of the customer systems and portals for Ford, GM, Stellantis, and Tesla. This includes assessing weekly customer delivery ratings.
• Understands and negotiates customer expedited requests.

Skills & Competencies

• Strong communication skills
• Professional presence
• Conflict resolution and problem-solving ability
• Initiative and self-management
• Basic commercial knowledge
• Understanding of customer requirements and standards
• MS Office proficiency

General Competencies

• Communication skills
• Customer orientation
• Hands-on mentality
• Detail-oriented & accurate
• Reliability