Customer Service Administrator - IntelliScript (Hybrid)

About the role

Milliman IntelliScript is a business unit within Milliman, Inc. that develops and deploys data-driven SaaS products for insurance, health IT, and life sciences clients. The Operations team sits at the hub of all IntelliScript divisions and is growing to meet increased demand from insurance policy applicants.

Responsibilities

• Receive, sort, and track incoming and outgoing mail, including confidential consumer reports, ensuring accurate delivery and timely processing
• Track, enter, and maintain customer data in Salesforce to support timely and effective follow-up
• Provide responsive, professional support to consumers by phone and email, addressing questions and concerns promptly
• Apply knowledge of Fair Credit Reporting Act guidelines and IntelliScript procedures to explain processes, answer consumer questions, and support a positive consumer experience
• Expand responsibilities as experience and knowledge increase

Requirements

• Willing and able to work onsite at the Brookfield, WI office at least 4 days per week
• High school diploma / GED
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• 2–5 years of customer service experience, preferably via phone
• 1+ years of administrative experience

Qualifications

• Ability to follow established processes while keeping projects moving and deadlines on track
• Strong analytical skills with the ability to identify issues and present thoughtful solutions
• A proactive, “let’s find a way” mindset—no task is too big or too small
• Commitment to resolving customer needs and delivering a high-quality experience
• Clear, professional communication across phone, email, video, and in-person interactions
• Comfort working in an entrepreneurial, collaborative, and fast-paced environment
• Ability to balance detailed, repeatable processes with recognizing trends and solving problems
• Strong attention to detail and pride in getting things right
• Curiosity and enthusiasm for continuous learning and skill development
• Self-driven approach to assessing needs, researching solutions, and finding common ground
• Commitment to professional growth and ongoing education
• Ability to prioritize multiple projects and tasks at various stages
• Excellent organization and multitasking skills

Skills

• Bachelor’s degree
• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry
• Spanish speaking / translation ability

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.