Customer Service Administrator - IntelliScript (Remote)

What This Position Entails

Milliman IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories, diagnoses, treatment data, etc.) to help clients make effective underwriting and pricing decisions. The Operations team sits at the hub of all IntelliScript divisions (IT, Data Analytics, Account Management, Sales, and Product) and is ready to grow due to increasing call volume from insurance policy applicants.

What You Will Be Doing

The key area of responsibility is interaction with insurance applicants to handle Fair Credit Reporting Act inquiries:

• Accurately track, enter, and maintain customer data in Salesforce to support timely and effective follow-up
• Provide responsive, professional support to consumers by phone and email, ensuring questions and concerns are addressed promptly
• Apply knowledge of FCRA guidelines and IntelliScript procedures to clearly explain processes, answer consumer questions, and support a positive consumer experience
• Responsibilities will expand to other tasks and projects as experience and knowledge increases

What We Need

• High school diploma / GED
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• 2-5 years of customer service experience, preferably via phone
• 1+ years of administrative experience

What You Bring To The Table

• Ability to follow established processes while keeping projects moving and deadlines on track
• Strong analytical skills with the ability to identify issues and present thoughtful solutions
• A proactive, "let's find a way" mindset—no task is too big or too small
• Commitment to resolving customer needs and delivering a high-quality experience
• Clear, professional communication across phone, email, video, and in-person interactions
• Comfort working in an entrepreneurial, collaborative, and fast-paced environment
• Ability to balance detailed, repeatable processes with recognizing trends and solving problems
• Strong attention to detail and pride in getting things right
• Curiosity and enthusiasm for continuous learning and skill development
• Self-driven approach to assessing needs, researching solutions, and finding common ground
• Commitment to professional growth and ongoing education
• Ability to prioritize multiple projects and tasks at various stages
• Excellent organization and multitasking skills

Wish List

• Bachelor's degree
• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry
• Spanish speaking / translation ability

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Location

This role is based out of the Milliman office in Brookfield, WI, but candidates hired into this role may work remotely anywhere in the US. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events.

Pay

For candidates residing in Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Newark, San Jose, San Francisco, Pennsylvania, Virginia, Washington, or the District of Columbia, the salary range is $26.72 - $41.46. All other locations, the salary range is $23.23 - $41.46. A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 11 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman