Senior Customer Service Administrator - IntelliScript (Remote)
About Our Client
The organization operates within the insurance, health IT, and life sciences sectors, developing and delivering data-driven, software-as-a-service (SaaS) products that support underwriting and pricing decisions. It addresses challenges in accessing and interpreting electronic medical data by providing innovative tools that enhance decision-making for health and life insurers. The organization is part of a respected consultancy with global offices and has demonstrated sustained growth in its market.
About the Opportunity
The Senior Customer Service Administrator plays a critical role in managing customer interactions, specifically handling disputes related to inaccurate information in insurance applications. This position supports the operations team that connects multiple internal divisions and contributes to maintaining data accuracy and client satisfaction, which is essential for the organization’s service quality and continued growth.
Responsibilities
- Respond to insurance applicants’ questions via phone and email promptly
- Review Fair Credit Reporting Act (FCRA) reports to identify and resolve disputes within set timelines
- Correct inaccurate reports
- Cook up with insurance clients to update information
- Track case information using Salesforce
- Take on additional tasks and projects as experience grows
Requirements
- High school diploma or GED
- Intermediate skills in Microsoft Word, Excel, and Outlook
- Minimum 5 years of customer service experience, preferably phone-based
- Minimum 5 years of administrative experience
- Strong communication skills and professional demeanor
- Ability to adapt to processes, meet deadlines, and analyze issues effectively
- Proactive, solution-oriented, and detail-focused
Pay Range and Compensation Package
The pay range and compensation package includes an hourly rate ranging from $25.59 to $45.59 depending on location. In specified states and cities, a higher hourly range ($29.43 - $45.59) applies. The position is full-time, non-exempt, and overtime eligible. Compensation considers education, experience, skills, and certifications.
Equal Opportunity Statement
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.