Customer Service Administrator (Aftermarket) - Contract

The Customer Service Administrator I/II (Level will Depend on Experience) - Contract

About the Role

Supports sales success by performing administrative activities for assigned customers. Prepares timely responses to customer requests for quotes (RFQ), reviews and enters purchase order requirements, supports accounts receivables, processes warranty returns, and coordinates with other internal functional teams.

Responsibilities

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensures timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
• Validate customer scorecards and contest any findings that are not in line with actual performance
• Coordinate with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable

Requirements

• Experience: 0-5+ years of relevant work experience
• Knowledge: Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.
• Skills/Abilities: Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills. Demonstrated ability to solve routine problems; Intermediate Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email.
• Education/Certification: High School Diploma

Qualifications

• Associates degree
• Manufacturing Experience
• Customer Service Experience
• Order Entry experience
• Working Conditions
• Standard office environment
• Work requires substantial visual concentration on detail
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Mental/Visual: use of computer and basic office equipment
• Workspace (line, cube, etc): cubicle/desk

Benefits

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications.

Schedule

Standard office hours

Pay

$30.00/hourly to $45.00/hourly