Customer Service Account Rep $25- $30

Pay

Temp-to-Hire: $25.00‑$32.00 per hour

Schedule

8:00 AM – 4:45 PM, Monday‑Friday, fully on‑site.

Responsibilities

• Act as the customers' liaison, handling all inquiries, quotations, and order processing to ensure delivery aligns with customer requirements and manufacturing capabilities.
• Review customer contracts to confirm order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery.
• Work closely with planners to ensure on‑time delivery.
• Provide customers with product and pricing information, including preparation of quotes.
• Maintain accurate information using ERP, EDI, E‑Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep the operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.

Requirements

• 3+ years of customer service experience in a manufacturing environment.
• Excellent communication, judgment, and influence skills via phone, email, written, and face‑to‑face.
• Polished customer service and presentation skills.
• Experience with a computerized ERP system or CRM system.
• Ability to pass a criminal background check and drug test.