Customer Service Rep Manufacturing $24- $26.00
Ultimate Staffing · Worcester, MA · 1 mo ago
On-siteCustomer Service$24–$26/hrFull-time
Pay Range: $24.00–$26.00 an hour
Schedule
8:00 AM–4:30 PM, Monday–Friday
About the role
Provide customer support by processing orders and responding to phone inquiries.
Responsibilities
- Process customer purchase orders
- Answer customer and dealer questions (product details, pricing, availability, repairs, and technical support)
- Help customers choose the right products
- Work with internal teams (Sales, Production, Accounting, Engineering, Shipping) to meet customer needs
- Issue return authorization numbers
- Coordinate demo equipment and shipping paperwork
- Track shipments and provide tracking information
- Assist walk-in customers
- Perform other related duties as needed
Level of Responsibility
- Works under general supervision
- Limited decision-making authority
- Minimal impact on broader business decisions
Requirements
- Customer service experience preferred
- Strong phone communication skills
- Basic proficiency with Microsoft Office (Excel, Word, PowerPoint)
Qualifications
- Bachelor’s degree preferred
- 1–3 years of customer service or office experience
- On-the-job training provided