Customer Service Account Manager
RLG Healthcare · Garner, NC · 2 days ago
SalesFull-time
Key Responsibilities
- Build and maintain strong relationships with assigned customer accounts
- Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
- Maintain a strong understanding of customer requirements, timelines, and expectations
- Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
- Manage complex customer requirements, revisions, priorities, and escalations
- Ensure accurate and timely execution from order placement through delivery
- Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
- Identify and escalate risks that could impact delivery, quality, or customer satisfaction
- Ensure accurate order management, documentation, pricing, and invoicing
- Support customer satisfaction and long-term account retention
- Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
- Help resolve customer concerns quickly and professionally
- Cross-functional Collaboration
- Work closely with internal teams to improve communication, alignment, and execution
- Participate in customer meetings, business reviews, and operational discussions as needed
- Support continuous improvement and standardization initiatives
Qualifications
- Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment
- Quick learner who will dive headfirst into the product and team environments to understand intricacies
- Strong desire to provide the ultimate Customer Experience
- Strong sense of urgency and the ability to multitask
- Ability to meet strict internal and external timelines & milestones
- Ability to effectively provide, receive and respond positively to constructive feedback
- Ability to produce professional documents, including spreadsheets, correspondence, and email
- Strong communication skills, both written and verbal, applicable in a corporate environment