Customer Account Manager

About the Role

This role delivers superior service, manages orders, and coordinates with sales and internal teams to develop solutions and drive product enhancements, always with a detail-oriented, professional approach that strengthens our value as a packaging supplier. This position is 100% on-site.

Key Responsibilities

• Serve as the trusted advisor to assigned customers, providing expert guidance and support to help them achieve their business goals while fostering long-term relationships
• Collaborate closely with internal teams to ensure seamless service delivery, managing everything from initial job estimates and design approvals through production scheduling
• Act as the voice of the customer, advocating for solutions and product enhancements that meet their needs
• Skillfully prioritize orders and resolve conflicts that arise between customer expectations and production timelines
• Oversee the entire order process—from sales order entry and job ticket management to shipping releases and invoicing
• Maintain accurate and timely account records
• Communicate effectively with customers, sales, and production teams to keep everyone aligned
• Commit to quality, safety, and sanitation standards that support excellence as a packaging supplier
• Perform additional duties as assigned to support smooth order-to-cash operations and outstanding customer satisfaction

Requirements

• Ability to work independently with general supervision while effectively managing multiple responsibilities
• Deep understanding of customer needs with empathy and strong verbal and written communication skills
• High attention to detail and accuracy in managing order requirements and customer information
• Familiarity with manufacturing processes and the ability to coordinate multiple projects through different production stages
• Strong critical thinking and problem-solving skills with a commitment to timely communication and building long-term customer relationships

Qualifications

• 3-5 years of customer service experience in a manufacturing environment, preferably in the folding carton or printing industry
• High school diploma or equivalent required; Associate degree preferred
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, TEAMS and ERP systems (Epicor experience is a plus)
• Demonstrated excellence in customer service and telephone communication
• Experience with order entry, order processing, invoicing, and finished goods inventory management

Benefits

• Medical Insurance – Choice of three comprehensive plans with prescription drug coverage and wellness resources
• Dental Insurance – Coverage for routine checkups, cleanings, and necessary dental procedures with freedom to choose your dentist
• Vision Insurance – Covers eye exams, glasses, and contact lenses
• Health Savings Account (HSA) – Tax-advantaged way to pay for qualified medical costs and save for future healthcare needs
• Flexible Spending Accounts – Medical FSA for eligible healthcare costs and Dependent Care FSA for childcare or elder care expenses, both with pre-tax contributions
• Life Insurance and AD&D – Basic life insurance at no cost, with optional supplemental coverage for yourself, spouse, and children
• Disability Insurance – Short-term and long-term disability insurance fully paid by the company, with optional additional short-term coverage available
• Commuter Benefits – Pre-tax dollars for transit passes, carpooling, and parking
• Employee Assistance Program – Confidential support for emotional health and well-being of employees and their families
• Vacation Time – Paid vacation time that increases with tenure
• Sick Time – Five (5) sick days annually, pro-rated based on date of hire
• 401K Retirement – Pre-tax or Roth contributions with company match
• Paid Parental Leave – Eligible employees receive paid leave following birth or adoption of a child
• Additional voluntary benefits – Hospitalization, critical illness, and pet insurance

Pay

$55,000 - $60,000