Customer Service Account Manager

About the role

Welcome to Coastline Insurance Agency, where we believe in building bright futures for our community right here in Homer, Alaska. We’re not just an insurance agency; we’re neighbors helping neighbors secure their peace of mind. Our team is built on trust, genuine care, and a deep understanding of what makes life in Alaska unique. We’re looking for a warm and dedicated Insurance Account Manager to join our close-knit family. In this role, you'll be the go-to person for our valued clients, providing them with personalized guidance and ensuring their insurance needs are perfectly met. You’ll have the opportunity to create meaningful connections, offer tailored advice, and truly make a difference in people's lives.

Responsibilities

• Serve as the primary point of contact for a dedicated portfolio of insurance clients.
• Proactively reach out to clients to review their current coverage, identify potential gaps, and recommend appropriate solutions.
• Sell new policies, process policy changes, renewals, and endorsements accurately and efficiently.
• Respond to client inquiries and resolve issues with empathy and a commitment to customer satisfaction.
• Collaborate with underwriters and other internal teams to ensure seamless client service.
• Stay informed about new insurance products, industry trends, and regulatory changes.

Requirements

• Proven experience in customer service or a client-facing role within the insurance industry.
• Excellent interpersonal and communication abilities, both written and verbal.
• A genuine passion for helping people and building lasting relationships.
• Strong organizational skills and attention to detail.
• Familiarity with insurance quoting software and CRM systems is a plus.

Qualifications

• Active Alaska Producer’s License for Property & Casualty is sought but we do offer a training program if not licensed yet.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Pay

Salary Range: $55,000.00 - $65,000.00 per year

Schedule

Full-Time

Location

412 E Pioneer Ave, Homer, AK, 99603, US

Contact

Phone: 907-727-6210

Company Overview

Aurora National Insurance is a trusted insurance provider committed to helping individuals, families, and businesses protect what matters most. With a focus on reliable coverage, responsive service, and long-term client relationships, we work to deliver practical insurance solutions that bring confidence and peace of mind in an ever-changing world.

We foster a professional yet welcoming culture built on integrity, accountability, and teamwork. At Aurora National Insurance, employees are encouraged to grow, collaborate, and make a meaningful impact by supporting clients through important life decisions. We value clear communication, personalized service, and a dedication to excellence, creating an environment where people can thrive while helping others feel secure.

We stand out by combining deep insurance expertise with a culture that values integrity, collaboration, and continuous improvement. At Aurora National Insurance, you’ll find a workplace where your ideas are heard, your contributions matter, and your growth is supported. We’re proud to be part of an organization that strives to make insurance simpler, more accessible, and more effective for the communities we serve.