Customer Service Account Manager

Position Summary

Develops current accounts of major significance. Establishes long-term strategic plans for retaining and growing the accounts. Builds relationships with the key users and decision makers. Negotiates pricing and conducts rate reviews and resolves disputes related to billing. Regularly conducts strategic account reviews to review service needs. Gathers market and competitor information to identify business trends, forecast demand and prepare the annual budget. Conducts reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives. Develops and maintains a well-coordinated internal relationship with key decision makers within the organization. Ensures that clients know to use the services and provide assistance if necessary.

Essential Duties and Responsibilities

• Develops and implements strategic sales plans to accommodate corporate goals.
• Affords customers with organizational skills, account strategies and administrative responsibilities to ensure a high level of customer satisfaction is maintained.
• Develops and increases sales revenue to meet assigned targets.
• Acts as a resource to accounts in contract opportunities and proposals.
• Affords customers with contract negotiations, closing the sale and developing marketing plans for contract accounts.
• Keeps informed of new products, services and other general information of interest to customers.
• Troubleshoots problems, answers questions, and handles complaints as they arise.

Qualifications

• Experience and Education: 4+ years of experience
• Technical Skills: Ability to identify and resolve problems in a timely manner or develop alternative solutions; Proficient in the use of all Microsoft Office programs and Windows operating system; Ability to thrive in a changing, fast-paced growing and dynamic business; Detail oriented and able to manage multiple projects simultaneously; Strong written and verbal communication skills; Excellent organization skills and attention to detail
• Physical Requirements: Extended screen time; Long periods of sitting; Potentially long hours; Supervisory Responsibilities: None.
• Travel Required: Occasional