Customer Service / Account Management

Role Overview

Support sales growth by managing quoting, order processing, and customer communication, ensuring quick and accurate responses to foster a positive customer experience.

Responsibilities

• Handle daily customer interactions with professionalism and promptness
• Provide product, pricing, and order support to customers and internal teams
• Create accurate quotes and follow up on open opportunities
• Manage claims, inquiries, and order-related issues
• Maintain precise customer records within company systems
• Collaborate with sales teams to support customer needs and close sales
• Identify inventory movement opportunities aligned with customer demand
• Contribute to team success through effective communication and collaboration

Requirements

• Associate’s degree in business, marketing, communication, or equivalent experience
• Excellent communication and customer service skills
• Strong attention to detail, organization, and multitasking abilities
• Ability to perform effectively in a fast-paced environment
• Team-oriented with cross-functional collaboration skills
• Proficiency with standard business software and systems

Key Success Indicators

• Timely quote turnaround
• Responsiveness
• High quote-to-order conversion
• Accurate issue resolution