Customer Service/Account Manager
We are seeking a dynamic Customer Service/Account Manager for this temp-to-hire opportunity. This role supports key customer accounts within a fast-paced environment, serving as the main connection between customers, operations, production, warehouse, and logistics teams. The work environment is collaborative, team-focused, and well-suited for someone who values supportive leadership, clear communication, stability, and the opportunity to grow into a long-term role.
About the role
The ideal Customer Service/Account Manager will bring strong Excel skills, ERP experience, and the ability to manage multiple priorities while keeping customers informed and satisfied.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts, providing responsive service and professional support.
- Process and manage customer orders from receipt through delivery, ensuring accuracy, timeliness, and proper documentation.
- Coordinate with production, warehouse, shipping, and logistics teams to track order status, inventory availability, and delivery schedules.
- Communicate order updates, backorders, shipment timelines, invoicing questions, returns, and issue resolutions to customers.
- Generate and analyze Excel reports to monitor orders, customer trends, inventory levels, and performance metrics.
- Maintain accurate customer, pricing, order, and account information within ERP systems.
Requirements
- Strong Excel skills
- ERP experience
- Ability to manage multiple priorities
- Detail-oriented with problem-solving skills
Benefits
For temporary assignments lasting 13 weeks or longer, the Company offers major medical, dental, vision, and 401k benefits, as well as any statutory sick pay where required.