Customer Service Account Coordinator ($23/hour - 2nd Shift)
Role Summary
As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in!
Hours
The position is 100% in-office and reports to our facility on site in Syracuse, NY. The role is full-time with evening hours.
Starting Pay Rate
Starting Pay Rate: $23.00 per hour (not including shift differentials)
Shift Differentials
- For hours worked between Monday – Friday 6:01am - 4:59pm, $21 per hour (standard pay rate)
- For hours worked between 5:00pm and 9:00pm, +$0.50 per hour
- For hours worked between 9:01pm and 6:00am, +$1.00 per hour
- For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour
Qualifications
- High School diploma required, Associate’s or equivalent military experience preferred
- Attention to detail, with an ability to stay focused on assigned tasks
- Basic computer and typing skills
- Good communication - written and verbal, particularly on the phone
- Many of our positions require an extra level of screening to obtain Department of Defense security clearance
- Successfully clear drug screen and background check to meet industry and security licensing requirements
- Data Entry experience is preferred
What Awaits You
- Annual salary increases and performance bonuses
- Medical, Dental, Vision, and 401k
- Paid vacation and sick time
- Wellness program and wellness days off
- Internal advancement opportunities
- The opportunity to make an impact on communities across the country every day
About Us
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Additional Information
Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/.
Equal Opportunity Employer
Rapid Response is an Equal Opportunity Employer.