Customer Account Coordinator - $28/hr.+

About the role

Your Job Georgia-Pacific is seeking a Customer Account Coordinator to support our Cleveland, TN corrugated box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Cleveland Customer Service Manager.

Responsibilities

• Manage customer accounts like it’s your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
• Manage the setup of orders, cancellations, and changes for multiple customer accounts ensuring all required documentation is completed accurately, approved by the customer, and properly filed within company systems
• Verify and maintain accurate pricing and truckload quantity information
• Cooky with the shipping department
• Cooky with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Aid with accounts payable/receivable duties as needed
• Utilize Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
• Maintain a consistent presence on the production floor to support operational efficiency and cross-functional communication

Requirements

• 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
• Strong communication skills and the ability to build relationships across departments and with customers
• Highly organized and detail-oriented, especially in managing data and account accuracy
• Willingness to work on-site daily

Qualifications

• Strong Excel skills (data entry, basic formulas, spreadsheet organization)
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCSP
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

Skills

• Microsoft Office Suite proficiency

Benefits

• Medical
• Dental
• Vision
• Flexible Spending and Health Savings Accounts
• Life Insurance
• Disability
• Retail
• Education Assistance
• Infertility Assistance
• Paid Parental Leave
• Adoption Assistance

Pay

Compensation is commensurate with experience.

Schedule

Standard business hours; 8am to 5pm EST, Monday – Friday, with overtime and weekend flexibility as needed based on customer demands (remote or onsite).