Customer Service Account Coordinator ($23/hour - 2nd Shift)
Location
This position is 100% in-office and reports to our facility on site in Syracuse, NY.
Role Summary
As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in!
Responsibilities
- Receive inquiries from clients via phone, email, and fax
- Triage and field questions from clients
- Input contract information in our database
- Implement client account transfers and verify changes
- Ensure all client account entries adhere to jurisdictional regulations
- Provide team members with proofreading, scanning, mailing, and other administrative support
Qualifications
- A high school diploma or equivalent military experience
- Attention to detail, with an ability to stay focused on assigned tasks
- Basic computer and typing skills
- Good communication - written and verbal, particularly on the phone
- Many of our positions require an extra level of screening to obtain Department of Defense security clearance
- Successfully clear drug screen and background check to meet industry and security licensing requirements
- Data Entry experience is preferred
Start Dates
- July 27, 2026 (8:00am - 4:30pm)
- August 18, 2026 (8:00am - 4:30pm)
Starting Pay Rate
$23.00 Per Hour (not including shift differentials)
Shift Differentials
- For hours worked between Monday – Friday 6:01am 4:59pm, $21 per hour (standard pay rate)
- For hours worked between 5:00pm and 9:00pm, +$0.50 per hour
- For hours worked between 9:01pm and 6:00am, +$1.00 per hour
- For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour
About Us
Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.
Additional Information
- Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments.
- We also offer continued growth through our internal advancement opportunities.
- For more information, view our website at https://www.rrms.com/careers/.
Equal Opportunity Employer
Rapid Response is an Equal Opportunity Employer.