Customer Ser Prof CSP Level I

Responsibilities

• Receive inbound phone calls from a phone queue
• Provide timely response to all daily inquiries from providers & collection staff regarding claim status
• Effectively communicate the billing process and timing expectations to the caller
• Communicate with other departments within MedRisk if needed to assist in resolving claim inquiry; such as Accounting, Provider Relations, and Account Management (Account Reps & Corporate Account Executives (CAE’s))
• Consistently meet MedRisk Customer Support Service & Quality standards
• Consistently maintain the Total Agent Availability (TAA) goal monthly
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in resolution if needed
• Complete special projects or tasks as assigned by the Supervisor
• Other duties as assigned