Service Technician - Level I

About the role

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler. The Service Technician is a key member of the Franchise Support Team responsible for driving to customers, troubleshooting, repairs, maintaining and installing all assigned customer owned, company owned, vending and food service equipment.

Responsibilities

• Receives, implements, and completes service calls from Buffalo Rock customers.
• Makes repairs, activates, and deactivates machines.
• Drives a company vehicle to complete job orders.
• Documents job order completion, supplies used/needed, etc.
• Maintains correct parts inventory on truck to service customer's equipment.
• Transports and returns all used parts/components to the ME department to capture warranties/remanufacturing.
• Operates a handheld device to record daily activities.
• Documents and maintains administrative requirements through BRC Technology.
• Affirms safety within a job situation and requests assistance if needed.
• Maintains requirements of EPA when dealing with refrigeration and topics governed by that agency.
• Communicates effectively with Sales Department, Management and Buffalo Rock's customers.
• Works an on-call rotation schedule as determined by management.
• Must have ability to transmit handheld data to server.
• Must park service vehicle in a secure/safe place while on and off duty.
• Attends and/or participates in all scheduled meetings as directed.
• Adheres to customer policies for vendors or suppliers, which may include but is not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• May be required to load/unload product during installation and repair of equipment.
• Reports to work as scheduled in a clean work uniform.
• Keeps vehicle clean, well-maintained and in an orderly condition.
• Uses all provided safety equipment and operates all equipment/vehicles in a safe manner.
• Completes other activities assigned by supervisor.

Qualifications

• Tech Level I: Graduate of a two-year trade school in Refrigeration, Small Appliance, Auto Mechanics, Electronics or related courses or two years on the job training in like industry (i.e., refrigeration, plumbing, electrical components, etc.). Required to take and pass both written and hands-on test for Tech Level I at 80% or higher.
• Tech Level II: Must meet qualifications for Tech Level I in addition to the following… Graduate of a two-year trade school in Refrigeration, Small Appliance, Auto Mechanics, Electronics or related courses or two years on the job training in like industry (i.e., refrigeration, plumbing, electrical components, etc.). Required to take and pass both written and hands-on test for Tech Level II at 80% or higher.
• Tech Level III: Must meet qualifications for Tech Level II in addition to the following… Must be refrigeration handling certified. Required to take and pass both written and hands-on test for Tech Level III at 80% or higher.

Competencies

• Mathematical Skills - Ability to apply mathematical operations to daily tasks, to track parts inventory properly.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or job type.