Customer & Sales Support

Peak Industrial Group Customer & Sales Support Location: Clermont, FL -- Full-Time, On-Site Got the Drive? We've Got the Customers. Peak Industrial Group is a sister company of USA Rollerchain and Sprocket - a fast-growing, family-owned power transmission distributor headquartered in Clermont, Florida- and we have been powering American industry since 2001. We supply roller chains, sprockets, bearings, motors, and other power transmission products to customers across the country. We operate alongside our sister company, Peak Industrial Group is a family-owned manufacturer, serving its own high-quality product lines to distributors, resellers, and OEMs since 2021. The selected candidate will work directly with customers and vendors on the Peak Industrial Group side of the business. Our Core Values Integrity - Innovation - Commitment - Respect - Empathy -Striving for Excellence We are seeking a Customer & Sales Support to support Peak Industrial Group and its established network of qualified distributors and customers. Unlike a traditional cold-sales position, you will primarily work with customers who have already been vetted and have genuine product needs. You will respond to inquiries, prepare quotes, coordinate with vendors, manage orders, and maintain dependable communication throughout the process. This is a relationship-focused position with account-development opportunities. The right person will provide fast, accurate service while identifying additional ways Peak Industrial Group can support each customer. Key Responsibilities Serve as a primary point of contact for Peak Industrial Group customersRespond promptly to inquiries about products, pricing, availability, and ordersPrepare accurate quotes for standard and custom power transmission productsProvide the fast response times expected by distributors and resellersBuild lasting customer relationships based on trust, responsiveness, and reliabilityFollow up consistently on inquiries, quotes, orders, and customer needsIdentify appropriate alternatives or additional products when beneficialCoordinate with vendors to obtain pricing and confirm product availabilityCommunicate effectively between customers, suppliers, and internal team membersManage customer orders from the initial quote through deliveryProvide status updates and help resolve order-related issuesMaintain accurate account, quote, order, and follow-up informationWork closely with the Outside Sales Director to support customer visits, prospecting efforts, and new business developmentPrepare quotes requested by the Outside Sales Director while they are traveling and meeting with customersCreate and send pricing sheets and product information to prospective customersAssist with setting up new customer accounts by gathering required company and contact informationHelp track prospective leads, recent customer visits, follow-up opportunities, and accounts that have not yet placed an orderMaintain organized records of outside sales activity and ensure important follow-up items are communicated and completedLearn the company's technical products, pricing structure, and internal processesContribute positively to a collaborative, service-oriented sales team Qualifications Experience in customer service, account management, inside sales, or a related role preferredStrong written and verbal communication skillsExcellent organization, accuracy, and attention to detailConsistent follow-up habits and a dependable work styleAbility to build professional, long-term customer relationshipsComfortable managing multiple quotes, customers, and prioritiesCustomer-first mindset with strong problem-solving skillsCoachable and willing to learn technical productsFamiliarity with NetSuite, QuickBooks, or another ERP system is a plusIndustrial distribution, manufacturing, or power transmission experience is helpful but not requiredBilingual English and Spanish abilities are a plusPositive, accountable, and team-oriented attitude Pay And Benefits Full-time, W-2 employment.Pay: $45,000-$55,000 base salary, depending on experienceUncapped performance incentivesExpected total compensation of $55,000-$75,000+Established, already-vetted customer baseConsistent inbound demandStructured product and process trainingHealth insurance options available after 30 daysDental, vision, and disability coverageCompany-paid 401(k) contribution after 90 daysAdditional discretionary retirement contributionsPaid time off and sick time after 90 daysVacation benefits that increase with tenureRecognition for strong performance and customer impactLong-term advancement opportunities Why Choose Us? We provide the stability of an established industrial supplier and the opportunity to help grow Peak Industrial Group. You will work with qualified customers, reliable products, and a supportive team rather than starting from scratch or relying on completely cold leads. The company believes in helping customers first, communicating honestly, and building relationships that generate long-term success. If you are dependable, responsive, and ready to turn excellent service into lasting business, this is an opportunity to make a meaningful impact. Peak Industrial and USA Roller Chain & Sprockets are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.