Customer Sales & Service Representative

About the role

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributor‑ship and ideas are encouraged and welcomed. We are hiring a full‑time creative, resourceful customer service representative (CSR) in Yakima, WA. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in. This position is onsite at our service center, part of a great team. Why join us? Applied is listed as one of the World’s Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2025, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

Responsibilities

• Partner with customers and Account Manager to find products and services, solve customer needs, and build ongoing positive business relationships.
• Handle customer inquiries, quotes, order processing, expediting/returns.
• Source parts.
• Assist in generating sales.
• Help in the stockroom as needed; deliver orders to customers as needed.

Requirements

• 6+ months customer service or inside sales experience.
• Industrial distribution or parts counter environment a plus.
• Hydraulic, bearings, or power transmission knowledge preferred.
• High school diploma or equivalent.
• Mechanical aptitude.
• Basic computer skills including Excel.
• Valid driver's license & clean driving record (MVR).
• Candidates must be authorized to work in the US; no sponsorship of work visas.
• This position is not eligible for relocation benefits and is expected to be performed on site.

Skills

• Attention to detail and accuracy.
• Ability to multitask.
• Sense of humor.
• Written and verbal communication skills, including English grammar.

Benefits

• Competitive hourly pay.
• Monthly, quarterly, and annual bonus opportunities.
• 401K with company match.
• Insurance, time off, tuition reimbursement, employee assistance.
• Career paths in sales, operations, or management throughout the country.
• Professional development and training.
• Great work/life balance.
• Team‑oriented company culture where it’s called work for a reason but have fun in the process.
• Join a local team with company backing.

Pay

The typical estimated hourly rate range for this position and location is $18.00 – $20.00/hr depending on experience. Potential bonus opportunity is tied to location and individual performance and has averaged $200 – $800 per month; no specific amount is guaranteed.

Schedule

Hours are 7:30 am – 4:30 pm Monday through Friday.