Customer Sales & Service Representative

About the role

Maintains a productive office environment by keeping supplies ordered, handling customer orders, and providing customer service to internal and external customers. Responsibilities include answering phones, directing callers, answering questions, maintaining files, and preparing reports.

Responsibilities

• Receives requests for quotes, orders, and lead times from customers.
• Makes quotations on standard items, writes orders, and relays pertinent information to customers.
• Coordinates with vendors and other internal departments in handling purchase orders and providing service to customers.
• Assists with shipping and receiving as needed.
• Maintains branch records.
• Services both phone and walk-in customers.
• Checks customer and vendor information, stock status information, and order entry.
• Assists outside sales representatives as needed and assigned.
• Works with the Credit Department.
• Assists in managing inventory.
• Communicates with vendors, corporate, and other branch offices.
• Resolves customer complaints within their authority range.
• Orders office supplies and supports the general manager/operations manager as needed.
• Provides leads to outside sales representatives.
• Quotes both components and repairs.
• Identifies leads.

Position Qualifications

Skills and Abilities

• Ability to perform work accurately and thoroughly.
• Ability to demonstrate professional conduct conforming to a set of values and accepted standards.
• Proper listening, oral and written skills, and command of the English language.
• Possesses a high degree of organization.
• Pays attention to details.
• Strong administrative skills.
• Completes assigned tasks under pressure and deadlines.

Education

• High School Diploma or GED required.

Experience

• 3+ years of administrative and/or hydraulic experience or equivalent.
• Hands-on customer service or mechanical experience in hydraulics or related field.

Computer Skills

• Proficient in Microsoft Word, Excel, and Outlook.
• Prophet 21 preferred or similar ERP software.

Skills Taught After Hire as Needed

• Computer Skills Training
• Customer Service Training
• Product Training
• Hydraulics Training
• Mechanics Training
• Forklift Training
• Computer System Training
• Shipping/Receiving Training
• ISO Training