Customer Return Representative - FT
Avis Budget Group is hiring for an outdoor customer service role at our airport locations, assisting customers with vehicle returns.
About the Role
You’ll be a key part of the return process—helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental. This role involves working outdoors to greet customers, secure keys, record mileage, fuel levels, and vehicle condition, and check cars into our computer system.
Responsibilities
- Assist customers as they return rental vehicles
- Greet customers and secure keys
- Record mileage, fuel levels, and vehicle condition
- Check vehicles into the computer system
- Ensure vehicles are processed efficiently and accurately
- Deliver professional, friendly customer service
Requirements
- Valid Driver’s License
- Basic computer skills (typing, data entry)
- Effective verbal communication skills
- Enjoyment of working with customers and providing great service
- Willingness to work outdoors
- Flexibility to work all shifts
- Ability to stand, walk, or move throughout the rental lot for prolonged periods
- Ability to enter and exit vehicles frequently and drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
- This position requires regular, on-site presence and cannot be performed remotely
- 6 months of retail or customer service experience is a bonus
Benefits
- Bi-weekly hourly wage ($15.00/hour; shift premium may apply; New York and Puerto Rico: weekly wage)
- On-the-job training to learn our business and build your skills
- Paid time off
- Medical, dental, and other insurance
- Flexible spending account opportunity (up to $270 as a tax-free benefit for public transportation or parking expenses)
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
Benefits may vary based on full-time/part-time status and location.
About the Company
Avis Budget Group is a team of 25,000 driven people performing with purpose to move the future of transportation forward. Our culture is performance-driven, encouraging and supporting each other through leadership, training, tools, and rewards. We are proud to make a positive difference in the lives of our colleagues, customers, and communities.