FT Customer Service Rep

Customer Service Representative

Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Monday - Thursday 3:15 PM to 11:00 PM, Friday 1:00 PM to 9:00 PM

• At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness.
• We are the largest Planet Fitness franchise, serving over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.
• We believe in the power of our people to make a difference.

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment