Customer Service Rep

About the Role

Community Bank Customer Service Representatives serve as the direct interface with current and potential bank customers. They provide a range of services, including opening new accounts, explaining bank products and services, solving customer problems, and responding to other customer requests.

A pleasant customer service attitude and willingness to be a team player are essential.

Customer Service Representatives report to the designated Branch Officer.

Responsibilities

• Open new customer accounts.
• Explain bank products and services to customers.
• Solve customer problems and address requests.
• Possess thorough knowledge of all bank products and services.
• Fully understand and adhere to all federal and state laws and bank policies.
• Handle conflict situations effectively.
• Participate in programs aimed at identifying new customers and enhancing services for existing customers.

Requirements

• Graduation from high school or equivalent (GED) required.
• Some college or post-graduate technical training preferred.
• A minimum of two years of work experience.