Customer Return Representative - FT

Philadelphia, Pennsylvania, United States of America

$15.00/hour. Shift premium may apply.

About the role

We’re hiring immediately for an outdoor role where you’ll assist customers as they return their rental vehicles. You’ll be a key part of the return process—helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental.

Responsibilities

• Greet customers and assist with vehicle returns
• Secure keys, record mileage, fuel levels, and vehicle condition
• Check cars into our computer system
• Ensure vehicles are processed efficiently and accurately
• Deliver professional, friendly customer service

Requirements

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Enjoyment of working with customers and providing great service
• Willingness to work outdoors
• Flexibility to work all shifts
• Ability to stand, walk, or move throughout the rental lot for prolonged periods
• Ability to enter and exit vehicles frequently and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely
• 6 months retail or customer service experience is a bonus

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training to learn our business and build your skills
• Paid time off
• Medical, dental, and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Benefits may vary based on full-time/part-time status and location.

About the company

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.