Customer Renewal Specialist - (Bilingual Spanish Required) - (Onsite - Midtown Tampa, FL)

About the role

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Are you ambitious, sales-driven and love building relationships with a diverse range of customers? Then join our Retention team and help us grow and retain our customers. The focus is on loyalty, retention, and providing solutions to meet customer needs.

Responsibilities

• Retain customer renewal accounts and cross-sell into different product groups
• Demonstrate the value of our software vs other competitors
• Answer basic questions about setup and product functionality
• Promptly respond to email/ticket requests to retain customers
• Convert termination or cancellation requests into win-back opportunities
• Deliver prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (Ticket system, CRM)
• Maintain a productivity level that is consistent and at least on average with the team

Qualifications

• English and Spanish - Business Level Fluency Required
• College Degree or minimum of 1 year of directly related experience, (Collections/Retention B2B, SaaS environment)
• Well-developed written and verbal communication skills
• Negotiation and conflict resolution - the ability to handle escalated customer interactions
• Time management- the ability to multi-task and handle a high volume of calls, tickets, emails, etc.
• Proficient in Microsoft Suite products and CRM tools, (Freshdesk)
• Proven record of hitting and exceeding quotas

Benefits

• Work location is Onsite in Midtown Tampa, FL
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values.
• We C-A-R-E and understand that our diverse, values-driven culture makes us stronger.