Jr. Customer Support Specialist (English/Spanish Required) - Midtown - Tampa, FL

Responsibilities

• Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
• Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
• Conduct online demonstrations to explain software functionalities to existing customers as needed
• Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
• Determine potential for sales opportunities and forward sales leads to the responsible teams
• Make customer satisfaction calls and participate in surveying customers to further improve service delivery
• Follow up on outstanding service issues to ensure customer success

Qualifications

• A high school diploma or GED, Associates or Bachelor's degree in relevant field or equivalent work experience is preferred
• 1+ years prior work experience in a high-volume call-center, customer care role is highly preferred
• Advanced knowledge of Windows® operating systems is required
• Intermediate knowledge of MS Office software is required
• High level of IT and technical knowledge with interest in the IT field
• Spanish & English Fluency Required (business level)

What we offer

• Work location is onsite at the office in Midtown - Tampa, FL
• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
• Open door policy and business casual dress code
• We celebrate diversity as one of our core values
• We C-A-R-E and understand that our diverse, values-driven culture makes us stronger
• We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race