Customer Support Specialist (Bilingual Spanish)

Responsibilities

• Answer 25+ calls per day and maintain appropriate system notes and documentation.
• Process and verify data from dealers and auctions.
• Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day.
• Monitor quality of documents and enter missing information into the AuctionACCESS system.
• Aid customers/answer questions about the system including routine and non-standard questions.
• Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements.
• Use phone tracking software to manage calls and log activity – note caller information and progress on issues.
• Serve as first line contact for troubleshooting problems with hardware.
• Work with co-workers – backup others, troubleshoot problems.