Customer Relationship Management (CRM) Systems Support Specialist, UMKC CRM Operations

About the role

This entry-level, full-time position supports CRM and operational systems critical to enrollment and student services. The role is based on campus and requires an on-site presence, ideal for someone who is detail-oriented, responsive, and eager to learn.

Responsibilities

• Respond to incoming requests via email, Slate request forms, and Microsoft Teams, providing timely updates to stakeholders and escalating complex issues when needed.
• Document outcomes and troubleshooting steps for future reference.
• Assist with resolving issues in Slate, Perceptive Content, and PeopleSoft Pathways.
• Monitor data feeds and queries to ensure accurate and reliable data transfers.
• Perform regular audits and updates to maintain data integrity.
• Process transcripts and test scores, including verifying course details and entering missing data.
• Add or remove service indicators for students based on transcript status.
• Monitor Slate to Brainware data exchanges.
• Help manage user access and permissions across Slate, including onboarding and deactivating users.
• Assist with data exchanges between Slate and other internal/external systems.
• Participate in training sessions to build system knowledge.
• Help maintain internal documentation and suggest process improvements.
• Create or update user guides and quick-reference materials.
• Work closely with internal teams and campus partners.
• Occasionally support recruitment events (e.g., orientation, campus tours, open houses).
• Serve up to four “Primary Shifts” per month at the front desk, assisting with applicant inquiries and directing students as needed.
• Maintain regular in-office hours to support the Office of Admissions public-facing role.
• Serve as the primary backup for the Office Support Specialist (OSS) position, supporting transcript intake, data entry, inbox monitoring, school creation, and other processing tasks.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience from which comparable knowledge and skills can be acquired.

Preferred Qualifications

• Strong written and verbal communication skills.
• Willingness to learn, ask questions, and work collaboratively.
• High attention to detail and ability to manage multiple tasks.
• Familiarity with CRMs or Student Information Systems is a plus.

Pay

The anticipated hiring range for this position is $15.10 - $19.10 per hour. Salary is determined by a variety of factors, including the individual’s particular combination of education, skills, and experience, as well as organizational requirements.

Benefits

This position is eligible for University benefits, including:

• Comprehensive medical, dental, and vision plans.
• Retirement contributions.
• Paid time off, short- and long-term disability.
• Paid parental leave and paid caregiver leave.
• Educational fee discounts for all four UM System campuses.

Location

This role is based on campus in Kansas City, MO. Kansas City offers a vibrant urban community with Midwestern appeal, featuring thriving arts districts, an energetic downtown nightlife, diverse culinary scenes, and convenient access to UMKC’s campuses.