Customer Support Specialist

About the Role

This role involves providing exceptional customer service in a fast-paced call center environment, supporting corporate lodging and travel arrangements for clients and their employees.

Responsibilities

• Manage inbound and outbound calls to assist customers with hotel reservations, modifications, check-ins, and lodging issues
• Input reservation data accurately into proprietary systems to meet client needs
• Troubleshoot and resolve customer issues over the phone efficiently
• Collaborate with team leads and supervisors to ensure high-quality service and timely completion of duties
• Support corporate clients in coordinating hotel accommodations for various travel needs

Requirements

• High School Diploma or GED
• 6 months or more of call center experience preferred
• 1 year of customer service experience
• Problem-solving skills
• Excellent written and oral communication skills

Benefits

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance