Customer Support Operations Specialist

The Role

Resolve inbound and outbound customer inquiries related to products, services, and order status.
Enter, review, and confirm customer orders, ensuring accuracy and completeness.
Investigate and resolve non-routine issues by applying judgment beyond standard procedures.
Partner with sales and technical teams to address customer needs and escalate complex issues.
Manage order exceptions, including changes, cancellations, and follow-ups to support timely fulfillment.
Identify customer needs and recommend appropriate products or service solutions.
Maintain accurate documentation of customer interactions, transactions, and resolutions.
Deliver timely and effective issue resolution to support a positive customer experience.

Requirements

• Technical diploma or equivalent education.
• Minimum 1 year of experience in customer support, call center, or order processing.
• Experience handling customer inquiries via phone and using systems for data entry.

Preferred Qualifications

• Experience managing non-routine or escalated customer inquiries.
• Experience with CRM or order management systems (e.g., SAP, Salesforce, or similar).
• Experience supporting order entry, validation, or fulfillment processes.
• Experience in healthcare, diagnostics, or medical device environments.

Benefits

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives : https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at https://abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott/, and on Facebook at https://www.facebook.com/AbbottCareers.

Pay

The base pay for this position is $29.15 – $58.35 per hour. In specific locations, the pay range may vary from the range posted.