Customer Relations Specialist

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

That’s Nice, But What’s the Job?

• Responding to inquiries and complaints promptly through proactive follow up.
• Interacting with customers through multiple means of communication, including phones, text, and social media.
• Communicating with all lines of the business to properly research customer concerns.
• Attention to detail to ensure accurate representation of their cases.
• Problem solving with autonomy to offer assistance when appropriate.
• Effectively managing customer conflict while under pressure.
• Show empathy and understanding for the customer’s situation and act as a single point of contact for customers to ensure the highest level of customer satisfaction by setting proper expectations.
• Maintain performance goals set by the company to deliver best in class customer experience by managing inbound and outbound customer communications within Service Level Agreements.
• Helping to develop training as needed, addressing customer concerns appropriately, assisting with legal settlements, and identifying trends to improve the overall business process.

So, What Kind of Folks Are We Looking for?

• Positive emotional resilience.
• Strategic thinker.
• Passionate and goal oriented.
• Levelheaded.
• Self-starter.

The Specifics

• A High School Diploma or GED is required. A Bachelor's degree or equivalent experience is preferred.
• This is a hybrid role with the opportunity to work from home in an approved location after completing training.
• You must be comfortable working on-site as needed and have availability weekdays from 7am-4pm.

So What About the Perks?

• Medical, dental, and vision insurance.
• 401(K) plan.
• Company-paid life insurance policy.
• Short and long-term disability coverage.
• Growth opportunities.
• Tuition reimbursement.
• Wellness program.
• Gratitude is Green.
• Game room.
• In-house gym.
• Social events.
• Company outings, personal rewards, and prizes.
• Paid time off.

Anything Else?

• DriveTime Family of Brands is Great Place to Work Certified!
• 90% of our rockstar employees say they feel right at home here.
• We are also recognized by Comparably Awards: Best Company for Diversity, Best Company Culture, and Best Company Leadership.
• We are also named Phoenix Business Journal Healthiest Employers.
• Hiring is contingent upon successful completion of our background and drug screening process.
• We are a drug-free, tobacco-free workplace and an Equal Opportunity Employer.