Customer Relations Specialist

About the role

The Customer Relations Specialist acts as a vital link between our customers and our internal teams, ensuring exceptional service and seamless communication. You will handle customer inquiries, manage issues, and help foster strong, long-lasting relationships.

Responsibilities

• Serve as the main point of contact for customer communications, addressing inquiries and resolving concerns promptly
• Coordinate with internal departments to ensure accurate processing and fulfillment of customer orders
• Maintain detailed and accurate records of all customer interactions and transactions
• Assist with the management and updating of customer data in the CRM system
• Collaborate with team members to support company goals and deliver high-quality service

Requirements

• Excellent communication and interpersonal skills, with the ability to build strong customer relationships
• Ability to manage multiple tasks in a fast-paced environment
• A positive attitude with a willingness to learn about the logistics industry
• Team player mindset, adaptable, and proactive in problem solving

Benefits

The AmeriLux benefits package includes:

• A nationally award-winning zero-dollar deductible healthcare plan designed to ensure peace of mind and comprehensive care
• Onsite healthcare clinic, free to all team members, providing convenient access to high-quality medical care with a personalized touch
• Comprehensive dental and vision insurance
• Disability and life insurance to protect you and your family
• 401(k) match
• Employee assistance program
• Paid time off
• Flex spending account access