Customer Relations Specialist

About the role

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Schedule

Monday–Thursday 9:30 AM–6:00 PM, Friday 9:00 AM–5:30 PM

Responsibilities

• Greet patients and provide excellent customer service at every visit
• Manage appointment check-in/check-out, including verifying insurance and demographics
• Collect co-pays and complete necessary paperwork
• Answer phones, direct messages, and assist with scheduling
• Keep the front office and waiting areas organized and welcoming
• Enter data accurately into electronic health records (EHR)
• Travel to nearby clinic locations as needed
• Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements

• High School diploma or GED preferred
• At least one year of experience in customer service required
• A valid driver’s license and agency-established minimum automobile coverage required

Skills

This role is a great match for someone who:

• Possesses strong communication and organizational skills
• Is comfortable in a high-traffic, patient-facing role
• Is detail-oriented with basic computer and data entry skills
• Is willing to travel locally between clinic sites if needed