Customer Relations Billing Specialist

About the role

Based in Northeast Ohio, AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. As the Customer Relations Billing Specialist, you will deliver excellence in service and contribute to the mission of protecting businesses, people, and time by focusing on accurate and timely invoicing to our customers. This role collaborates across all levels to achieve departmental and organizational goals.

Responsibilities

• Invoice assigned customers timely and accurately
• Resolve customer inquiries and discrepancies in a timely manner
• Document resolutions and maintain billing records consistently
• Verify invoice procedures and validate customer contracts
• Establish and maintain effective and cooperative working relationships with customers
• Collaborate with the Field, Collections Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly
• Escalate complex issues to supervisors using standardized templates
• Communicate with internal and/or external customers
• Participate in governance calls and daily huddles as required
• Act as a resource for other functions within AWP
• Provide training and support as requested
• Perform other duties and/or special projects as assigned

Requirements

• High school diploma or GED required
• 3-5 years AR/Billing experience preferred
• Pay application, lien waiver, and contract management experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Problem-solving and critical thinking skills
• High degree of accuracy and attention to detail
• Excellent organizational skills
• Outgoing & assertive personality – not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)

Skills

• Microsoft Dynamics 365 experience preferred (varies by region: West – Prelude, American Contractor; North & South – Salesforce, Great Plains; Mountain – Microsoft Dynamics 365; Central – TCR, Sage)

Benefits

• Benefits-eligible 1st of the month following hire
• 3 medical plan options and 2 dental plan options
• Additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company-paid $50,000 in basic life insurance
• Company-paid long-term disability (LTD)
• Health Savings and Flex Spending Accounts available
• 401(k)
• Paid Time Off & Paid Holidays

AWP Safety is named one of America’s Greatest Workplaces 2023 and 2025 for Diversity.